Glossary of terms and FAQs

Attribute

An attribute is a characteristic for an object person or thing for example the color of your hair or the rough feeling of a rock.

Attitude

Attitudes would be your own personal behaviour, how you show an interest to your work, you have show willingness to perform in the job and how you handle certain situations during your daily work day and when under pressure with meeting deadlines.

Barriers to communication

There are many barriers that can affect communication. Some of these barriers would include environmental issues or simply general issues.

Communication

Communication is when you interact with another person and discuss various topics.

Confidence

 Confidence is when you can stand out from a crowd with pride. When you show confidence in your work and in yourself it shows, so when you show that you are confident enough to work on your own or in a team this attitude will be rewarded and could lead to promotion.

 General Skills

Your general skills would be your personal characteristics, such as problem solving being creative having leadership qualities and working with a team. Also working with minimum guidance would also be a general skill.

Interpersonal skills

Interpersonal skills are sometimes also referred to as people skills or communication skills. Interpersonal skills involve using skills such as active listening and tone of voice, they include delegation and leadership.

Leadership qualities

Leadership is when you know how to control a working environment. When you work in the IT industry you need to show leadership qualities because when you are a in any job in IT you could be working with teams so you may need to take control and lead the team  a positive but effective manner to gain results depending on your role.

Problem Solving

Problem solving is when you can think outside of the box to get a result. When you work in the IT industry you need to be a good problem solver because there are a lot of problems in the IT industry due to the complexity of creating technology.

Quality

A quality is what you can bring to a certain job role to benefit you and others around you. In the IT industry you need certain qualities to benefit the efficiency of a business certain qualities like if you were an IT analyst you would need to be a good problem solver. If you are an IT engineer you need to be patient. If you are a web designer you need to have good time management.

Skill

A skill is an ability of one person’s knowledge to do a specific job role. You need certain skills in the IT Industry to perform any certain job role. In the IT industry there are many different skills and everybody’s skills are different such as when you are working in the IT industry you need to have design skills to create websites, you need technical skills if you are an IT engineer, you need analyzing skills to be a computer analyst and you also need basic computer skills to access a computer.

Technical Knowledge

When you are in the IT industry you must have knowledge of technology advancement and be prepared to act and go along with changes.

Working Procedures

When you are working your employer needs to know how flexible you are and what I mean by that is how many hours you can work.

Every company have different working procedures and most of the time the myth of working 9-5 is not a reality especially in the IT industry.

Working procedures in the IT industry change often, depending on the deadlines that have to be met and the promises that have been made to clients. Often if you are employed in the IT industry travel may be required i.e. Meet clients, setup systems and add patches to existing systems.

 (FAQ’s) Frequently Asked Questions

Q: What specific skills do employers look for?

A: Employers look for multiple skills; the skill set would depend on the job you are going into.

Certain skills that an employer might look for would be industry specific skills such as your qualifications, previous experience and technical knowledge. Employers might also look for some general skills such as personal characteristics, interpersonal skills, time management, problem solving, creative, leadership qualities, team work and also working with minimum supervision.

Employers might also look for certain attitudes such as your own personal behaviour, show an interest in your work, confidence, show willingness, self motivation, leadership and being determined all these skills are factors of getting employed

Q: What are the most common barriers to communication?

A: There are many barriers that can effect communication the three most common barriers to communication would be sound, light and dialect.

Q: What would you do if you cannot overcome a problem?

A: If I could not overcome a problem myself I would employ the techniques of other team members to see if we can fix the problem, if we cant then the employer will have to step in.

Q:  What do you do if there is a conflict within your department?

A: If there is a conflict between certain people in the business what you should do is to try to work the problem out with the two people, if that doesn’t work you will have to inform the manager that the conflict is affecting peoples work.

Q:  Can you name other interpersonal skills?

A: There are many interpersonal skills and each person would have a different set such as delegation leadership and understanding.

Q: Why do you need technical knowledge?

A: You need an understanding of technical knowledge because when you are working with computers everything is technical.